VPA's Certified Vehicle Protection Professional

The success of business depends upon a company's most important asset – its employees.

The bar for staying compliant and competitive keeps rising in the vehicle service contract industry. The success of business depends upon a company's most important asset – its employees. If employees don’t have the right knowledge and skills then the business isn’t operating as efficiently or as effectively as it could. Training and Certification is a standardized method for evaluating employee knowledge and providing measurable results that can be tied to development plans and business objectives.

VPA’s Certified Vehicle Protection Professional (CVPP) certification is developed, independently validated, and maintained on an ongoing basis through the nationally-recognized certification entity, TrainAndCertify.org. ACVPP strives to meet the highest credentialing standards, as established by the Vehicle Service Contract industry. TrainAndCertify.org is a leading provider of Certification Training Programs for various industries, bringing sales and customer service reps to a minimum standard of excellence, customer protection and product knowledge.

The CVPP Training Module Summary

Every Certified Vehicle Protection Professional is Trained, Tested and Certified on the following consumer focused subjects:

  • General Warranty Definitions
  • Vehicle Service Contract Industry Definitions
  • History of Product Warranties
  • History of Auto Warranties
  • Auto Warranties and Vehicle Service Contracts Today
  • Why vehicle owners need a Vehicle Service Contract
  • Types of Vehicle Service Contracts (Coverage).
  • Understanding the Magnuson-Moss Warranty Act
  • Disclaimer or Modification of Implied Warranties 
  • "Tie-In Sales" Provisions
  • Deceptive Warranty Terms 
  • History & Development of Consumer Protection Measures
  • What a Marketer can and cannot say to Consumers
  • Vehicle Service Contract Marketers and industry Standards of Conduct
  • Voice Confirmation/Verification Disclosure Scripts
  • Advertising - Standards of Conduct
  • Offers - Standards of Conduct
  • Outbound Telemarketing - Standards of Conduct

More Program Details

The VPA - Certified Vehicle Protection Professional (CVPP) program
...Bringing Vehicle Service Contract sales and customer service consultants to a minimum standard of excellence, customer protection and product knowledge...
  • Training Completed 100% Online
  • Train At Your Own Pace
  • Password Protected Training Module
  • Start Immediately
  • Submit Your Certification Exam When Ready
  • Certificate Suitable For Framing Is Issued On Completion

     

  • Program Developed And Adminstered By:

    TrainAndCertify.org